SHIPPING IN 23 EUROPEAN COUNTRIES - FREE RETURNS

SHIPPING

Deliveries are made from Monday to Friday during normal business hours. Orders are not shipped or delivered on weekends or public holidays.

Shipping: EUR 5 with free returns. Delivery in 3-5 business days, and within 7 days for islands. For more specific information about shipping times based on your area, see the CALCULATE SHIPPING TIMES section on the UPS website.

Shipping: EUR 9 with free returns
Delivery in 2 business days for Central Europe and 3 working days for rural areas, Spain and Portugal. 4-5 days for the UK.
For more specific information about shipping times based on your area, see the CALCULATE TIMES AND COSTS section on the UPS website.

Shipping costs are not included in the item's price, but are calculated and shown at the end of the purchase process.

Once the order has been accepted, you will receive a confirmation email with the tracking number, which will allow you to track your package in real time on the shipping provider's website.

If you miss delivery, the shipping provider will follow one of the following procedures, depending on your area:
ITALY
- the shipping provider (Bartolini) will leave a slip with details of the attempted delivery and contact information for scheduling a new delivery;
- if the shipping provider does not receive other instructions, it will make a second delivery attempt;
- if the second delivery attempt is missed, your order will be sent to the shipper’s office nearest your address.
You can pick up your order at this office by showing a valid ID.
If your order is not picked up within 10 days, it will be returned to us and we will contact you by email.

INTERNATIONAL
- the shipping provider (UPS) will make three delivery attempts, of which you will always be notified;
- if after the first attempt there is an authorised pick-up point within 5 km, you will be notified that you can pick up your order at this location. You can let the shipper know if you prefer to have the order re-delivered to your address.
If your order is not picked up within 10 days, it will be returned to us and we will contact you by email.

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